Introduction
At Diamond Dash Holdings (trading as Dash Direct), we strive to provide quality products and services. This Refund and Returns Policy outlines our procedures for handling returns and refunds.
Return Policy
You may return products within 7 days of delivery, provided:
- Products are in their original condition, with packaging and tags intact
- Products have not been worn, used, or altered
- You provide proof of purchase.
Refund Policy
Refunds will be processed within 10 working days of receiving returned products. Refunds will be made:
- To the original payment method
- In South African Rand (ZAR)
- Less any shipping costs
Reasons for Returns
Returns will be accepted for:
- Defective or damaged products
- Incorrectly delivered products
- Products that do not match description
Procedure for Returns
- Contact our Customer Service team via email admin@dashdirect.co.za.
Shipping Costs
You are responsible for return shipping costs. Original shipping costs will not be refunded.
Exchanges
We do not offer exchanges. Please return unwanted products and place a new order.
Cancellation of Orders
Orders may be cancelled within 48 hours of placement, provided they have not been shipped.
Consumer Protection Act
This Refund and Returns Policy is subject to the Consumer Protection Act, No. 68 of 2008.
Contact Information
For questions or concerns about this Refund and Returns Policy, please contact our Customer Service team:
Email: admin@dashdirect.co.za
Changes to This Policy
We reserve the right to update this Refund and Returns Policy. Changes will be posted on our website.
Governing Law
This Refund and Returns Policy is governed by and construed in accordance with the laws of South Africa.